Terms & Conditions
Emerald Guitars terms and conditions are as follows:
- Products and Pricing
- Ordering Goods
- Returns Policy
Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
This website is the property of R & J Hay Ltd. All material on this website is copyright to R & J Hay Ltd, and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose.
2. Products and Pricing
We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.
Our products are priced in USD and Euro. When paying by credit card this is the amount which will be deducted from your debit or credit card. All Euro prices shown on our website are inclusive of VAT.
3. Ordering Goods
When an order is placed on our website, you will receive a confirmation e-mail confirming we have received your order and it is being processed. You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.
All products are subject to availability. Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.
If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation. If you would like to cancel your order please see returns section of our policy.
5. Returns Policy
You can return a production series stock guitar within 10 days after delivery, for a full refund. The product must be shipped back in the original packaging, in excellent condition, and the customer is responsible for the return shipping cost.
Custom build to order guitars can also be returned within 10 days of receipt but are subject to a 20% restocking fee.
If you are pre-ordering a guitar and need to cancel your pre-order, €200/$200 cancellation fee will be deducted from your refund amount if cancelled after 14 days of the pre-order placement.
Following inspection, an email shall be sent confirming receipt and you will be refunded the amount due through the original method of payment.
The cost of return shipping is covered by the customer. Will not pay or reimburse any import taxes, duties, or other related fees.
Before returning any instrument, please contact us at email@example.com and await our response with a ‘Returned Goods’ shipping label.
All returns should be sent to;
St Johnston F93 XP82